Privacy Policy
Effective Date: January 1, 2025
How We Protect Your Privacy: At Jean Whatley's Alliance, operating as Jean Whatley's Home Health, we are deeply committed to protecting your privacy and ensuring the security of your personal and health-related information. We understand how important your privacy is, and we strive to maintain the highest standards of confidentiality and data protection. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with HIPAA, Medicare, Medicaid, and other state and federal regulations. By using our website and services, you agree to the practices described in this policy. Please take a moment to review this document to understand your rights and how we handle your data responsibly and transparently. Your trust is our priority, and we are dedicated to earning and maintaining it every day.
1. Information We Collect
We collect the following types of information:
- Personal Information: Such as your name, address, phone number, email address, and other contact details when you use our services or fill out forms on our website.
- Health Information: As a home healthcare provider, we may collect health-related information necessary for providing care, such as medical conditions, treatment history, and other relevant health data.
- Payment Information: When you engage in services with us, we may collect payment information such as credit card details, insurance policy numbers, or Medicare/Medicaid identifiers to process payments.
- Information Collected Automatically: Our website may collect certain information automatically when you visit, such as your IP address, browser type, and access times. This is used for site analytics and to improve your user experience.
2. How We Use Your Information
- Providing Services: We use your personal and health information to provide personalized care, create individualized care plans, and communicate with you regarding your services.
- Processing Payments: We use your payment information to process transactions for our services, including billing Medicare, Medicaid, and private insurance providers.
- Improving Services and Website: We analyze collected data to improve our services, enhance user experience on our website, and ensure compliance with applicable regulations.
- Communications: We may use your contact details to communicate with you about service updates, appointment reminders, or important information regarding your care.
3. Sharing Your Information
- Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as WellSky EHR and WordPress. These providers are bound by strict confidentiality agreements and are only permitted to use your information as necessary to perform services on our behalf.
- Medicare and Medicaid: We may disclose your information to Medicare, Medicaid, and other state or federal healthcare programs to facilitate payment for services and ensure compliance with program requirements.
- Nebraska Department of Health and Human Services (DHHS): We may share your information with the Nebraska DHHS and other state agencies as required for regulatory compliance, audits, or investigations.
- Legal Obligations: We may disclose your information to comply with applicable laws, legal processes, or government requests, including those from federal and state agencies.
4. Use of Third-Party Applications
- WellSky EHR: Jean Whatley's Home Health uses WellSky's electronic health record (EHR) software to manage client records and securely store health-related data. While WellSky adheres to strict privacy and security standards, you should review their privacy policy for further details about how your data is processed and stored.
- WordPress Platform: Our website is powered by WordPress, which may collect certain information as part of its functioning (e.g., site analytics, cookies). Please review WordPress's privacy policy for further details regarding data collection and management.
5. Data Protection and Security
- Security Measures: We take reasonable administrative, technical, and physical security measures to protect your personal and health-related information from unauthorized access, use, or disclosure. This includes encryption of sensitive data, secure access controls, and regular security assessments.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, including Medicare and Medicaid regulations.
6. Your Rights
- Access and Correction: You have the right to access your personal and health information and request corrections to any inaccuracies.
- Data Deletion: You can request that we delete your personal information, subject to legal obligations that may require us to retain certain data (e.g., Medicare/Medicaid records).
- Data Portability: You can request a copy of your data to be transferred to another service provider where feasible.
- Opt-Out: You may opt-out of receiving non-essential communications by contacting us directly.
7. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us to have it removed.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
