Frequently Asked Questions

We provide a comprehensive range of in-home healthcare services including:

• Personal care: Bathing, dressing, grooming, and toileting assistance
• Companionship: Emotional support, conversation, and social engagement
• Transportation: To medical appointments, errands, and social outings
• Nutrition support: Meal planning, preparation, and dietary monitoring
• Home safety: Hazard assessments and fall prevention strategies
• Outdoor maintenance: Lawn care and light household upkeep

Learn more on our Services Page.

You can request a free, no-obligation home health assessment in three ways:

1. Complete our online Request an Assessment Form
2. Call our office at +1-402-980-9629 during business hours
3. Email us at admin@jw-alliance.com

After receiving your request, our care coordinator will contact you within 24 business hours to schedule a convenient time for your assessment.

We currently serve the following Nebraska communities:

• Omaha and surrounding areas
• Ralston
• Papillion
• La Vista
• Bellevue
• Sarpy County
• Douglas County

If you're located outside these areas but believe you might still be within our service radius, please contact us to confirm availability.

Our standard office hours are:

• Monday-Friday: 8:00 AM to 5:00 PM
• Saturday: 9:00 AM to 12:00 PM (administrative staff only)
• Sunday: Closed

For after-hours emergencies, please call our main number and follow the prompts to reach the on-call staff.

We offer multiple contact options for your convenience:

• Main Office: 4611 S 96th St Suite 119, Omaha, NE 68127
• Phone: +1-402-980-9629
• Email: info@jw-alliance.com
• Online Form: Contact Us

For specific department contacts:

• Billing: billing@jw-alliance.com
• Caregiver Applications: careers@jw-alliance.com
• Client Services: clientservices@jw-alliance.com

Our care planning process involves three key steps:

1. Initial Assessment: A licensed nurse conducts a comprehensive evaluation of physical, emotional, and environmental needs
2. Family Consultation: We meet with family members to understand preferences, routines, and special requests
3. Custom Plan Development: Our team creates a tailored care plan addressing:
   • Medical needs (medication reminders, vital signs monitoring)
   • Personal care requirements
   • Social and emotional support
   • Home safety considerations

This plan is reviewed quarterly or whenever needs change.

Our caregiver team includes:

• Certified Nursing Assistants (CNAs): State-certified professionals trained in clinical care
• Personal Care Assistants (PCAs): Trained in activities of daily living support
• Companionship Caregivers: Focused on emotional support and engagement
• Specialized Dementia Caregivers: Additional training in Alzheimer's and dementia care

All caregivers undergo:

• Rigorous background checks
• Drug screening
• Reference verification
• Ongoing training (minimum 12 hours annually)

Absolutely. We understand that care needs evolve, and we offer:

• Regular Reviews: Scheduled every 90 days
• On-Demand Assessments: Available whenever you notice changes
• Emergency Adjustments: For sudden health changes (available 24/7)

To request a care plan review:

1. Contact your assigned care coordinator
2. Describe the changes you've observed
3. Schedule a reassessment visit (typically within 48 hours)

There is never a charge for care plan adjustments.

Our matching process considers:

• Care Needs: Matching skills to requirements (e.g., dementia care specialists for Alzheimer's clients)
• Personality: Ensuring compatible temperaments and interests
• Availability: Aligning schedules for consistency
• Preferences: Accommodating special requests (language, gender, etc.)
• Location: Minimizing travel time for caregivers

We typically introduce 1-2 potential caregivers for your approval before service begins.

Our pricing structure is transparent and based on several factors:

• Level of Care: Different rates apply for companionship versus skilled nursing care
• Frequency: Discounts available for ongoing scheduled care
• Time of Day: Overnight and holiday care may have different rates

After your assessment, we provide a detailed written estimate including:

• Projected costs based on your needs
• Available payment options
• Potential insurance coverage
• Any applicable discounts

Note: Rates are subject to annual review but clients are given 30 days notice of any changes.

We work with most major insurance providers including:

• Medicaid (in-network with most major providers)
• AD Waiver programs
• Private health insurance plans
• Long-term care insurance

To verify your coverage:

1. Call our billing department
2. Have your insurance information ready
3. We'll contact your provider to verify benefits

We participate in Medicaid programs:

• Skilled nursing care
• Therapy services
• Medical social services

Medicaid: We participate in state programs including:

• Aged and Disabled Waiver
• Developmental Disabilities Waiver
• Personal Assistance Services

We accept various payment methods for your convenience:

• Major credit/debit cards
• Personal checks
• Electronic bank transfers
• Insurance payments
• Long-term care insurance claims

We offer flexible payment options including:

• Paperless billing
• Automatic payments
• Custom payment plans

Our application process is simple:

1. Upload your resume at Join Our Team
2. Complete a brief phone interview
3. Attend an in-person interview
4. Complete background checks and training

The entire process typically takes 3-4 business days. We're currently hiring for:

• Full-time caregivers
• Part-time caregivers
• Weekend specialists
• Overnight caregivers

Minimum requirements include:

• High school diploma or equivalent
• Clean background check
• Valid driver's license and reliable transportation

Preferred qualifications:

• Prior caregiving experience
• CNA, HHA, or PCA certification
• Dementia care training
• Experience with mobility assistance

We provide training for all new hires regardless of experience level.

We offer competitive benefits including:

• Competitive wages based on experience and certifications
• Flexible scheduling options
• Paid training and continuing education
• Health insurance options for eligible employees

Additional perks:

• Caregiver recognition programs
• Career advancement opportunities
• Supportive work environment

We follow strict protocols aligned with CDC guidelines including:

• Daily health screenings for all staff
• Proper PPE usage (masks, gloves, face shields when needed)
• Enhanced cleaning protocols for equipment and vehicles
• Regular testing for symptomatic caregivers
• Isolation procedures for exposed staff

For clients:

• Pre-service health questionnaires
• Option for telehealth consultations
• Contactless service delivery when requested

We implement multiple security measures to ensure HIPAA compliance and data protection:

• HIPAA-compliant electronic health records with encryption
• Secure document storage and disposal procedures
• Limited access to sensitive information (role-based permissions)
• Regular staff training on privacy practices (quarterly refreshers)
• Regular security audits and vulnerability testing

Our privacy commitment includes:

• No sharing of information without written consent
• Right to access and correct your records
• Secure communication channels

Learn more about our Privacy Policy.

We partner with reputable organizations to enhance our services while maintaining strict confidentiality:

• Government Agencies:
  • Nebraska Department of Health and Human Services
  • Local Area Agencies on Aging
• Healthcare Providers:
  • Local hospitals and rehabilitation centers
  • Physician practices
  • Therapy service providers
• Technology Partners:
  • Welsky EHR for electronic health records
  • Secure billing and payroll systems
• Community Organizations:
  • Alzheimer's Association Nebraska Chapter
  • Local senior centers
  • Meals on Wheels programs

All partnerships are governed by strict confidentiality agreements and data protection protocols.